Maroubra residents now have around-the-clock access to postal services thanks to a major upgrade of their local post office, which includes a secure 24/7 lobby and modernised facilities designed to meet the growing demand for parcel convenience.
Located at 936 Anzac Parade, the newly renovated Maroubra Post Office offers a streamlined and centralised experience, combining postal services, parcel collection, PO Boxes, and retail items all in one spot.
“The relocation to the new premise ensures that our Post Office, parcel collection, and PO boxes are conveniently available to customers in one central location,” said Sarah Coe, General Manager of Retail Operations North at Australia Post.
Among the key new features is a 24/7 lobby equipped with free Parcel Lockers, offering locals secure access to their online orders and deliveries at any time. The lockers also support return parcels, giving customers added flexibility for their eCommerce needs.
“We recognise that many customers work from 9 to 5 and may not be able to access our services during regular business hours. Our secure 24/7 lobby at the new Maroubra Post Office will allow customers to access postal products through a vending machine and collect and send parcels at a time that suits their busy schedule,” she added.
This upgrade comes in response to a sharp rise in online shopping across the country. According to Australia Post’s 2024 eCommerce Industry Report, over 9.5 million Australian households shopped online last year, with 82% of homes making at least one purchase.
To manage this growth, the Maroubra branch includes an upgraded back-of-house area designed to handle larger volumes of parcels more efficiently, particularly during busy seasons such as Christmas and Black Friday.
The redesign also accommodates customers seeking traditional services. Locals can still access in-person financial services through Bank\@Post, identity verification, and purchase business supplies and stationery — all supported by a team of staff members available during regular trading hours.
“We are continuing to invest in our network to deliver the services customers want and need, this includes having our team available in the Post Office to support our customers,” Ms. Coe said.
“We know our customers want choice, flexibility and simplicity in how they receive their deliveries – this includes both when and where,” she added.
Australia Post also considered community needs and feedback in the planning process, with a focus on providing flexibility and accessibility for residents juggling busy schedules.
The Maroubra renovation was officially launched on Thursday, 26 June, with The Hon. Matt Thistlethwaite, Member for Kingsford Smith, in attendance to help mark the occasion.
The Maroubra Post Office is open during regular business hours for staffed services, while the 24/7 lobby allows customers to use Parcel Lockers and a vending machine at any time.
While there are no formal announcements yet, Australia Post confirmed that similar upgrades may be considered across other Sydney suburbs, depending on demand and customer needs.
“Australia Post continues to review its network of Post Offices to align with customer demand. Where we find an opportunity to improve the service for our customers and communities, we will do so,” Ms. Coe explained.
Published 2-July-2025